5 August 2026 · 5 min read
What an AI receptionist on WhatsApp will and won't answer
Prices, hours, availability and bookings — yes. Anything it isn't sure about — a human, with context. The rules we built it on.
The rule is simple: the AI never owns the truth. It reads the request, asks the booking engine what's possible, and reports back. It cannot invent a price, a slot or a stylist.
So it answers prices from your menu, hours from your settings, availability from the calendar, and books, moves and cancels within your policy. When a request falls outside that — a complaint, a custom quote, a question about a product — it hands the conversation to your team with the full transcript.